Return Policy

We want you to have a smooth shopping experience at calveriqretail.com. If you need to request a return or refund after receiving your items, please contact us if the following conditions are met.

1. Return Period

You may request a return within 30 days of receiving the item(s), subject to this policy.

Requests made beyond this period may not be accepted, unless otherwise required by applicable law.

2. Return Conditions

Items returned must be in their original condition, with packaging, tags, and accessories intact whenever possible.

Items must not show signs of use, washing, damage, or any other condition that would prevent resale. We may not be able to accept returns for items that have been used, damaged, or are otherwise unsellable.

If there are quality issues, damage during shipping, or a significant discrepancy between the item received and your order, please contact us promptly with your order details and relevant photos so we can verify the issue.

3. Return Process

To request a return, please contact us via the methods listed on the website and provide the following information:

Order number;
Product name;
Reason for return;
Necessary photos of the item or other relevant information.

Once we approve your return request, we will provide you with specific return instructions. Please do not ship the item back without receiving these instructions, as doing so may delay the processing of your return.

4. Return Shipping Costs

If the return is due to product quality issues, shipping damage, or an incorrect item being sent, we will cover reasonable return shipping costs based on the specific circumstances.

If the return is due to personal reasons—such as a change of mind, an incorrect purchase, or the item no longer being needed—the customer is generally responsible for return shipping costs, unless otherwise required by applicable law.

5. Refund Processing

Upon receiving the returned item, we will inspect it. Once we confirm that it meets the return conditions, we will process the refund according to our standard procedures.

Refunds are typically issued to the original payment method within 3–5 business days after the return review is completed. The actual time it takes for funds to appear in your account may depend on the processing times of your bank, credit card issuer, or third-party payment provider.

6. Damaged or Incorrect Items

If the items you receive are visibly damaged, have quality issues, or do not match your order, please contact us as soon as possible. We recommend providing clear photos of the item and its packaging so we can verify the situation.

Once we confirm that the issue is due to shipping damage, product quality defects, or a shipping error, we will provide a return, refund, or other reasonable solution based on the specific circumstances.

7. Items Ineligible for Return

Returns may not be accepted in the following situations:

The return period has expired;
The item shows signs of use or has been washed;
The item has been damaged by the customer;
The item is missing original packaging, tags, or accessories required for resale;
The item was damaged due to improper use;
Other situations that do not comply with this return policy or applicable laws.

8. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. Once an order has entered the processing or shipping stage, it may no longer be possible to cancel it.

9. Return Information

Address: 9363 Twin Mt Cir, San Diego, CA 92126

Phone: +1 8588375891

Email: support@calveriqretail.com